FAQ and troubleshooting
Answers to common questions about sources, matching, alerts and billing.
Sources
What can BuzzGlean monitor?
Pages: Facebook groups, subreddits, review sites (Trustpilot, G2, Capterra), app stores (App Store, Google Play), blogs and forums. You can also search Facebook, Reddit and other platforms for your keywords. See Sources.
Can I monitor what people in a specific country see?
Yes, if countries are available for your account. In a rule's keyword search section, pick countries under Search from: the searches run from servers in those countries, so results match what people there see. Each country counts as a separate search (1 page per keyword, platform and country). See Search from countries.
Can I add a site that isn't on the supported list?
Yes. Paste its link as usual. It's marked In review while we check it can be monitored, usually within 1 business day, and starts automatically once approved. You can select it in rules in the meantime.
Can I monitor private Facebook groups?
Yes, once our team has joined the group. Add it as usual: it shows Awaiting access while we request to join, and monitoring starts after the group approves.
Do I need to connect my Facebook, Reddit or other accounts?
No. BuzzGlean does the monitoring. You add pages by link, and your own accounts are never connected.
A source shows as "Can't access" or "Rejected". What happened?
Can't access means we can't read a Facebook group: it was deleted, or our request to join was declined. Rejected means a page from a new site couldn't be monitored; the reason is shown on the badge. Either way, remove it from your rules and, if the group moved, add the new link. See Source statuses.
Is BuzzGlean affiliated with Meta, Reddit or the review sites and app stores it monitors?
No. BuzzGlean is an independent product.
Matching
How does AI decide what's a match?
Posts that contain your keywords are checked against your rule's prompt. Posts that score at or above the rule's threshold (70% by default) become matches, each with a short reason. See Key concepts.
I'm getting too many irrelevant matches.
- Replace broad keywords with specific phrases; the Statistics page flags noisy ones.
- Make the prompt describe the poster and their intent. See Writing good prompts.
- Mark bad matches as Not a good match in the feed so BuzzGlean learns.
I'm not getting any matches.
- Make sure the rule is active and has at least one source.
- Add more keywords or more general ones. When a rule has keywords, only posts that contain at least one are checked by AI.
- Loosen a very narrow prompt.
- Check that your sources are Active: sources in review or awaiting access aren't monitored yet, and rejected ones never will be.
The dashboard lists rules with no matches in 7 days under Needs attention.
How quickly are posts matched?
Sources are checked continuously. New matches usually appear within a few minutes of being posted. For new keywords, BuzzGlean also looks back up to 7 days.
Alerts
I'm not receiving alerts.
- Check the rule has at least one alert channel and that the channel's status is active.
- Use Send test alert on the channel.
- For email, check spam and the channel's send interval; matches are bundled until the interval has passed.
- For webhooks, make sure your endpoint is public HTTPS and responds with
2xxwithin 5 seconds.
Matches are always saved to the feed, even when delivery fails.
Can I get fewer messages?
Yes. Turn on Batch alerts in Settings, or raise an email channel's send interval for a digest.
Which channels are supported?
Email, Slack, Telegram and webhooks. Use a webhook with an automation tool to reach anything else.
Replies
Does BuzzGlean post replies for me?
No. The comment assistant drafts a reply; you copy it and post it yourself.
Billing
Why do you need my card for a free trial?
So your alerts keep running without interruption when the trial ends. You won't be charged until day 7, and you can cancel before then at no cost.
What counts as a keyword or a page?
Keywords are the unique keywords across all your rules. Pages are the sources in your account: each Facebook group, subreddit, review page, app or web page counts as 1. Each counts once however many rules use it. Keyword search counts too: each keyword on each platform is 1 page, and 1 more for each extra country you search from.
I need more than the Max plan allows.
Enterprise plans have custom limits, onboarding and invoicing. Contact sales.
See Plans and billing for everything else.
Still stuck?
Click Support in the app sidebar, or email support@buzzglean.com.