App store review monitoring
Hear about the bug from the review, not the ratings drop.
Paste the link to your app on the App Store or Google Play. BuzzGlean reads each new review and tells you about the ones that matter to your team: crashes after an update, missing features, or users about to leave.
Bug reports after a release
Reviews reporting a crash, a broken login or a feature that stopped working after an update.
- App StoreMatch
1 star. Since the last update the app crashes every time I open a project.
Why: Bug report after an update
- Google PlayMatch
Can't log in with Google anymore, tried reinstalling twice.
Why: Login problem
App reviews are your largest bug tracker, and the noisiest.
Users report crashes, missing features and pricing complaints in reviews long before they write to support. Most reviews are short, many are just a rating, and the useful ones are buried among them.
Two stores, two consoles
App Store and Google Play reviews live in separate tools that product, support and marketing rarely all check.
Stars don't say what broke
A one-star review can be a crash, a billing mistake or a misunderstanding. Each needs a different team.
A reply can change the rating
Answering quickly, with a fix or a workaround, is often what turns a one-star review around.
What BuzzGlean does with app store reviews
App Store and Google Play
Paste the app's store link and monitoring starts right away. Your own apps and your competitors' apps work the same way.
Sort reviews by meaning
Write one rule for bug reports, another for feature requests, and send each to the team that owns it.
Developer reply drafts
Ask for a short reply that thanks the user and addresses their point. Drafts for Google Play stay within its 350-character limit.
Alerts where you work
Email, Slack or webhook, one at a time or in a digest, with the star rating on every match.
Start monitoring app reviews
Paste the store links
One link per app and store, from apps.apple.com or play.google.com.
Describe what to catch
For example “reviews reporting a crash or a login problem”.
Route it to the right team
Send bug reports to engineering's Slack channel and pricing complaints to support.
Frequently asked questions
- Do I need access to App Store Connect or the Play Console?
- No. BuzzGlean reads the public reviews on the store page. You reply from your own developer account.
- Can I monitor competitors' apps?
- Yes. Any app with a public store page can be added.
- How do apps count toward my plan?
- Each store page counts as 1 page. An app on both the App Store and Google Play counts as 2.
- Is it affiliated with Apple or Google?
- No. BuzzGlean is an independent product and is not affiliated with or endorsed by Apple or Google.
Set up your first alert in a few minutes.
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