Review site monitoring
Answer the review while the reviewer is still listening.
Paste the link to a product page on Trustpilot, G2 or Capterra. BuzzGlean reads each new review, keeps the ones that match what you describe, like an unhappy customer or a buyer comparing you to a competitor, and sends them to your team.
Unhappy reviews and switch intent
Reviews that complain about support or pricing, or say the reviewer is moving to another product.
- TrustpilotMatch
2 stars. Support took four days to answer a simple billing question.
Why: Complaint about support
- G2Match
Good tool, but the price went up again. We're trialing two alternatives before our renewal.
Why: Customer considering a switch
Reviews decide the shortlist, and nobody is watching them.
Buyers read reviews before they book a demo. A one-star review with no reply sits at the top of your page for weeks, and the same sites tell you when a competitor's customers are ready to leave.
Email digests arrive late
Review site notifications come in batches, go to one inbox, and don't say which reviews need someone to act.
The rating hides the reason
A three-star review can be a feature request, a billing problem or a churn warning. You only know by reading it.
Competitor reviews are signals too
Complaints on a competitor's page are buyers telling you what they need. Checking those pages by hand rarely happens.
What BuzzGlean does on review sites
Trustpilot, G2 and Capterra
Paste the link to any product or company page on these sites and monitoring starts right away. Other review sites are checked by our team first, usually within 1 business day.
AI reads every review
Each new review is checked against your description, with a one-line reason and the star rating, so you can see why it matched.
Draft a public response
Ask for a reply draft that thanks the reviewer, addresses their point and offers a next step, without arguing. You edit it and post it yourself.
One feed with your other sources
Review matches sit next to your community and app store matches, filterable by rule and source.
Start monitoring review sites
Paste the page links
Your own product pages, and your competitors' if you want to hear their unhappy customers.
Describe the reviews you want
For example “reviews that complain about support or say they're switching”.
Get the alert, reply on the site
Each alert links to the review so you can respond from your business account.
Frequently asked questions
- Which review sites are supported?
- Trustpilot, G2 and Capterra are supported out of the box. You can paste a link from any other review site; our team checks that it can be monitored, usually within 1 business day, and it starts automatically once approved.
- Do I need a business account on the review site?
- No. BuzzGlean reads the public reviews on the page you add. To post a reply, you use your own business account on that site.
- Can I monitor my competitors' reviews?
- Yes. Any public product or company page can be added, so you can watch competitors' pages the same way as your own.
- How do review pages count toward my plan?
- Each page you add counts as 1 page, the same as a Facebook group or a subreddit.
- Is it affiliated with the review sites?
- No. BuzzGlean is an independent product and is not affiliated with or endorsed by Trustpilot, G2 or Capterra.
Set up your first alert in a few minutes.
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