For customer success
Some customers ask the internet before they ask you.
When customers get stuck, many post in a community first. BuzzGlean finds those posts so your team can step in, fix it, and turn a public complaint into a public save.
Customers who need help
Our customers describing a problem, asking how to do something, or saying they're thinking of cancelling.
- Etsy Sellers Support GroupMatch
YourApp stopped syncing my orders yesterday, about to cancel.
Why: Churn risk: sync problem
- App StoreMatch
1 star. Can't find how to export my data, support hasn't answered.
Why: Unanswered support question in a review
Support queues only show the customers who chose to write in.
Public complaints are visible to every prospect who reads the thread. A fast, helpful reply turns them into proof that you care.
Silent churn
Unhappy customers vent before they cancel.
Public visibility
Prospects read how you respond.
Peer answers can be wrong
Correct misinformation before it spreads.
How CS teams use BuzzGlean
Alerts to the support channel
Matches arrive where your team already triages.
Churn-risk rules
Describe cancellation intent and catch it early.
Reviews in the same feed
Add your Trustpilot, G2, App Store and Google Play pages to catch complaints left as reviews.
Reply drafts
Calm, specific replies, ready to edit, written as a public response when it's a review.
Frequently asked questions
- Can I link matches to support tickets?
- Use a webhook channel to open a ticket in your help desk for each match.
Set up your first alert in a few minutes.
7-day free trial on every plan. Cancel anytime.